Privacy Policy

What Personal Data We Collect

• Contact information including name, email address, and phone number when you submit inquiries
• Professional information such as current role, experience level, and training interests
• Communication preferences and interaction history with our platform
• Technical data including IP address, browser type, and device information

How Data Is Collected

We collect personal data through several methods:

• Contact forms and course registration processes
• Cookies and analytics tools for website performance measurement
• Direct communication through email, phone, or in-person interactions
• Third-party integrations for payment processing and course delivery

Legal Basis for Data Processing

We process your personal data based on:

• • Consent: When you provide explicit consent for specific processing activities
• • Contract Performance: To fulfill our obligations when you enroll in courses
• • Legitimate Interest: For business communications and service improvement
• • Legal Compliance: To meet regulatory requirements and tax obligations

Data Retention Periods

We retain personal data only as long as necessary for the purposes for which it was collected. Contact inquiries are typically retained for 2 years, course participation records for 7 years for certification purposes, and marketing communications until consent is withdrawn.

Primary Uses of Personal Data

• Course Delivery and Support: Providing training services, certification tracking, and ongoing educational support
• Communication and Inquiries: Responding to questions, providing course information, and maintaining customer relationships
• Service Improvement: Analyzing user feedback and website usage to enhance our training programs and platform experience
• Administrative Purposes: Managing registrations, processing payments, and maintaining accurate records

Data Sharing with Third Parties

We share personal data only when necessary and with appropriate safeguards in place. This includes sharing with:

• • Payment processors for secure transaction handling
• • Analytics providers for website performance measurement
• • Certification bodies for credential verification and issuance
• • Legal authorities when required by law or to protect our rights

Marketing Communications

We may send you information about new courses, industry insights, and relevant training opportunities based on your expressed interests. You can opt out of marketing communications at any time through the unsubscribe link in emails or by contacting us directly.

Analytics and Website Improvement

We use analytics tools to understand how visitors interact with our website, which helps us improve user experience and course offerings. This data is typically anonymized and used only for statistical purposes.

Security Measures in Place

• Encryption: All data transmission is protected using SSL/TLS encryption protocols
• Access Controls: Strict access limitations ensure only authorized personnel can view personal data
• Secure Storage: Data is stored on secure servers with regular backups and security updates
• Monitoring: Continuous security monitoring helps detect and prevent unauthorized access attempts

Data Breach Response

In the unlikely event of a data breach, we have established procedures to:

• • Immediately assess the scope and impact of the breach
• • Contain the breach and prevent further unauthorized access
• • Notify relevant authorities within 72 hours as required by GDPR
• • Inform affected individuals without undue delay when required
• • Implement additional safeguards to prevent similar incidents

Staff Training and Policies

All team members receive regular training on data protection principles and our privacy policies. We maintain strict internal guidelines for handling personal information and regularly review our procedures to ensure compliance with current regulations.

Your Privacy Rights Under GDPR

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Data Portability: Receive your personal data in a structured, commonly used format
• Right to Object: Object to processing of your personal data for specific purposes
• Right to Restrict Processing: Request limitation of processing under certain conditions

How to Exercise Your Rights

To exercise any of your privacy rights, please contact us through our contact form or email. We will respond to your request within 30 days and may need to verify your identity before processing certain requests.

If you are not satisfied with our response to your privacy request, you have the right to lodge a complaint with your local data protection authority.

Contact for Data Requests

For all privacy-related inquiries, data access requests, or concerns about how your personal information is handled, please contact us using the information provided on our contact page. We are committed to addressing your privacy concerns promptly and effectively.